Customer Service
Office hours
The Library offers an Information & Enquiry Service during standard office hours (Monday - Friday 9:00 am to 5:30 pm). Customer Services staff will be able to help you with most of your enquiries and if necessary will refer you to a colleague with more specialist knowledge.
So if you have queries about any of the following: how to successfully find the information you need, Inter Library Loans, booking rooms, IT problems and queries about borrowing items, please just ask.
Evenings and weekends
The Information & Enquiry desks are staffed by a smaller team of Library staff until 10pm on weekdays, and throughout opening hours on Saturday and Sunday, except during vacations. The staff will be able to help you with most of your enquiries but may need to refer you to a daytime member of staff for detailed assistance.
Late evenings and 24/7 periods
After 10 pm in the evenings and during periods of 24/7 opening the Library is staffed by security personel. During these times you can use the computers and study spaces, refer to books and journals and borrow items via the self-service facilities.
If you have any enquiries during these times then please forward them to Ask a Librarian where they will be dealt with during standard office hours.
